---
title: 2025 Frontline Champion
description: Recognizing exceptional service and dedication, the 2025 Frontline Champion Award honors heavy equipment dealership employees who go above and beyond for customer experiences.
image: https://blog.satisfyd.com/hubfs/Frontline%20Champion.png
---

[![satisfYd\_logo\_horz\_blue-3](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-3.png?width=300&height=44&name=satisfYd_logo_horz_blue-3.png) ![SATISFYD\_logo\_horz\_blue-2](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-2.png?width=300&height=44&name=satisfYd_logo_horz_blue-2.png)](https://www.satisfyd.com/)

[![satisfYd\_logo\_horz\_blue-3](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-3.png?width=200&height=29&name=satisfYd_logo_horz_blue-3.png)](https://www.satisfyd.com/)

<https://blog.satisfyd.com/2025-frontline-champion#navbar_global>

- [Solutions](https://blog.satisfyd.com/javascript;) 
    - [Voice of Customer](https://www.satisfyd.com/voice-of-customer)
    - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews)
    - [Voice of Employee](https://www.satisfyd.com/voice-of-employee)
- [Blog](https://blog.satisfyd.com/)
- [Resources](https://blog.satisfyd.com/javascript;) 
    - [Resource Center](https://www.satisfyd.com/resource-hub)
    - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard)
    - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment)
    - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment)
    - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers)
    - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport)
    - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd)
    - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand)
- [Our Company](https://blog.satisfyd.com/javascript;) 
    - [About SATISFYD](https://www.satisfyd.com/about-us)
    - [Customers](https://www.satisfyd.com/customers)
    - Customer Success 
          - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch)
          - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies)
          - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you)
          - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat)
          - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag)
          - [Belkorp Ag](https://satisfyd.com/belkorp)
    - [Events & Webinars](https://www.satisfyd.com/events)
    - [Referral Program](https://www.satisfyd.com/referral-program)
    - [Careers](https://www.satisfyd.com/careers)
    - [Contact Us](https://www.satisfyd.com/contact-us)
- [Dealer Excellence](https://blog.satisfyd.com/javascript;) 
    - [Top Dealer Award](https://satisfyd.com/top-dealer-awards)
    - [Certified Dealers](https://www.satisfyd.com/certified-dealers)
- [Survey Portals](https://www.satisfyd.com/signin/)
- [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/)

- [Solutions](https://blog.satisfyd.com/javascript;) 
    - [Voice of Customer](https://www.satisfyd.com/voice-of-customer)
    - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews)
    - [Voice of Employee](https://www.satisfyd.com/voice-of-employee)
- [Blog](https://blog.satisfyd.com/)
- [Resources](https://blog.satisfyd.com/javascript;) 
    - [Resource Center](https://www.satisfyd.com/resource-hub)
    - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard)
    - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment)
    - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment)
    - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers)
    - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport)
    - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd)
    - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand)
- [Our Company](https://blog.satisfyd.com/javascript;) 
    - [About SATISFYD](https://www.satisfyd.com/about-us)
    - [Customers](https://www.satisfyd.com/customers)
    - Customer Success 
          - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch)
          - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies)
          - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you)
          - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat)
          - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag)
          - [Belkorp Ag](https://satisfyd.com/belkorp)
    - [Events & Webinars](https://www.satisfyd.com/events)
    - [Referral Program](https://www.satisfyd.com/referral-program)
    - [Careers](https://www.satisfyd.com/careers)
    - [Contact Us](https://www.satisfyd.com/contact-us)
- [Dealer Excellence](https://blog.satisfyd.com/javascript;) 
    - [Top Dealer Award](https://satisfyd.com/top-dealer-awards)
    - [Certified Dealers](https://www.satisfyd.com/certified-dealers)
- [Survey Portals](https://www.satisfyd.com/signin/)
- [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/)

[Book Demo](https://meetings.hubspot.com/espalla/teams?uuid=a7f00e16-8239-4d7b-aaf6-aaf17ca2a0fa)

# 2025 Frontline Champion

# 2025 Frontline Champion

![Emilie Spalla](https://blog.satisfyd.com/hs-fs/hubfs/SATISFYD%20Team/Emilie%20Spalla%20Headshot.png?width=50&height=50&name=Emilie%20Spalla%20Headshot.png)

 by [Emilie Spalla](https://blog.satisfyd.com/author/emilie-spalla)

# Announcing the 2025 Frontline Champions

At SATISFYD, we believe the heartbeat of every dealership lies in its people — those who greet customers with a smile, go the extra mile to solve problems, and make sure every experience reflects the best of the industry.

To honor these individuals, we launched the **Frontline Champion Award** — a recognition for employees who go above and beyond every day to deliver exceptional customer experiences.

## **2025 Frontline Champions**

After reviewing inspiring nominations from dealerships across North America, two individuals stood out for their exceptional service, compassion, and dedication to their teams and customers.

### ![Karen Lingenfelter](https://blog.satisfyd.com/hs-fs/hubfs/Karen.png?width=150&height=150&name=Karen.png)**Karen Lingenfelter — Vermeer Great Plains**

Karen’s story exemplifies true customer care. When a wheelchair-bound customer couldn’t refuel his vehicle, Karen followed him to a nearby station and filled his tank so he could safely return home — more than an hour away. Her kindness and initiative embody what it means to be a Frontline Champion.

 

---

> “These employees represent the best of what our industry stands for — skill, dedication, and heart,” said **Ryan Condon, President & CEO of SATISFYD**. “The Frontline Champion Award honors the individuals who make that impact every day.”

---

## **Honorable Mentions — 2025 Frontline Champion Nominees**

Every nominee was recognized by their leadership for outstanding dedication, professionalism, and customer service. Each represents the heartbeat of their dealership and the values that drive our industry forward.

**Brian Williams – Vermeer Great Plains**  
**Jasmine Miller – Vermeer Great Plains**  
**Martin Stachurski – Vermeer Great Plains**  
**Abraham Carillo – Coastline Equipment**  
**Rodney Bindl – Miller Bradford & Risberg**  
**Nicole Spivey – Hutson Inc.**  
**Jimmy Lilly – Leslie Equipment Company**  
**Josh Rufty – James River Equipment**  
**Dylan Diamond – P&K Midwest**  
**Taylor Riggins – P&K Midwest**  
**Mary Kostka – Murphy Tractor**  
**Linda Busk – Bobcat of St. Louis**  
**Chase Celestin – Bobcat of Spartanburg**  
**Hope Russell – J&I Power Equipment**  
**Andrew Pauley – J&I Power Equipment**  
**Matt Stump – Murphy Tractor**  
**Rodney Lohmeier – Miller Bradford & Risberg**  
**Mike Savitzky – Miller Bradford & Risberg**  
**Sammy Allen – Beard Equipment**  
**Curtis Zimmerman – Agriteer LLC**  
**Jerod Wagner – McCoy Construction & Forestry**

---

## **A Celebration of Frontline Excellence**

Over the coming weeks, SATISFYD will spotlight each nominee on our LinkedIn page, sharing their stories and the words their leaders used to describe their impact. We’re grateful to every dealership that took the time to nominate their team members — and to every employee who shows up each day with commitment, skill, and heart.

Thank you for representing what customer experience in the equipment industry is all about. 💙

###### Tags:

[Customer Experience](https://blog.satisfyd.com/tag/customer-experience)

![Emilie Spalla](https://blog.satisfyd.com/hs-fs/hubfs/SATISFYD%20Team/Emilie%20Spalla%20Headshot.png?width=50&height=50&name=Emilie%20Spalla%20Headshot.png)

Post by [Emilie Spalla](https://blog.satisfyd.com/author/emilie-spalla)   
 Nov 17, 2025, 12:41:16 PM

 Emilie Spalla, Vice President at SATISFYD, has over 15 years of client relations experience in the manufacturing, agriculture, and construction industries. At SATISFYD, Emilie has created a customer-first environment, leading teams that deliver high-quality solutions that exceed customer expectations. She has worked closely with both enterprise and dealer groups and is passionate about helping them create customer experience excellence strategies and programs. Emilie is excited to help businesses provide the very best experience for their customers. Emilie holds a Business Management and Economics degree from Hope College. She is an avid mountain biker and resides in Traverse City, Michigan with her husband and two daughters.

[Follow me on LinkedIn](https://www.linkedin.com/in/espalla/)

## Level Up Your Experience

Get Tips, Trends, and Best Practices to Make Customer and Employee Experience Your Competitive Advantage

### Subscribe to Our Blog

[![SATISFYD\_logo\_horz\_blue-2](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-2.png?width=230&height=34&name=satisfYd_logo_horz_blue-2.png)](https://www.satisfyd.com/)

- [Get Your Dealership's Online Reputation Scorecard - FREE!](https://www.satisfyd.com/reputation-scorecard)

©2026 SATISFYD. All rights reserved. [Take Survey](https://survey.satisfyd.com/) | [Privacy Policy](https://resources.satisfyd.com/privacy-page)

- <https://www.linkedin.com/company/satisfyd_/>
- <https://www.facebook.com/satisfyd/>
- <https://www.youtube.com/@SatisfYdCustomer>
- <https://open.spotify.com/show/3Br4N9QsFCAc9zkj1Oo19U?si=7ae5f4fc8d9f4ca9>
- <https://x.com/SatisfYd1998>

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Emilie Spalla",
    "url" : "https://blog.satisfyd.com/author/emilie-spalla"
  },
  "dateModified" : "2026-03-24T23:29:18.931Z",
  "datePublished" : "2025-11-17T17:41:16.000Z",
  "headline" : "2025 Frontline Champion",
  "image" : [ "https://blog.satisfyd.com/hubfs/Frontline%20Champion.png" ],
  "mainEntityOfPage" : {
    "@id" : "https://blog.satisfyd.com/2025-frontline-champion",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://blog.satisfyd.com/hubfs/satisfYd_logo_horz_blue-1.png"
    },
    "name" : "SATISFYD"
  }
}
```