--- title: SATISFYD Blog | Emilie Spalla (2) description: Emilie Spalla, Vice President at SATISFYD, has over 15 years of client relations experience in the manufacturing, agriculture, and construction industries. At SATISFYD, Emilie has created a customer-first environment, leading teams that deliver high-quality solutions that exceed customer expectations. She has worked closely with both enterprise and dealer groups and is passionate about helping them create customer experience excellence strategies and programs. Emilie is excited to help businesses provide the very best experience for their customers. Emilie holds a Business Management and Economics degree from Hope College. She is an avid mountain biker and resides in Traverse City, Michigan with her husband and two daughters. (2) --- [![satisfYd\_logo\_horz\_blue-3](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-3.png?width=300&height=44&name=satisfYd_logo_horz_blue-3.png) ![SATISFYD\_logo\_horz\_blue-2](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-2.png?width=300&height=44&name=satisfYd_logo_horz_blue-2.png)](https://www.satisfyd.com/) [![satisfYd\_logo\_horz\_blue-3](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-3.png?width=200&height=29&name=satisfYd_logo_horz_blue-3.png)](https://www.satisfyd.com/) - [Solutions](https://blog.satisfyd.com/author/emilie-spalla/page/javascript;) - [Voice of Customer](https://www.satisfyd.com/voice-of-customer) - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews) - [Voice of Employee](https://www.satisfyd.com/voice-of-employee) - [Blog](https://blog.satisfyd.com/) - [Resources](https://blog.satisfyd.com/author/emilie-spalla/page/javascript;) - [Resource Center](https://www.satisfyd.com/resource-hub) - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard) - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment) - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment) - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers) - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport) - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd) - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand) - [Our Company](https://blog.satisfyd.com/author/emilie-spalla/page/javascript;) - [About SATISFYD](https://www.satisfyd.com/about-us) - [Customers](https://www.satisfyd.com/customers) - Customer Success - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch) - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies) - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you) - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat) - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag) - [Belkorp Ag](https://satisfyd.com/belkorp) - [Events & Webinars](https://www.satisfyd.com/events) - [Referral Program](https://www.satisfyd.com/referral-program) - [Careers](https://www.satisfyd.com/careers) - [Contact Us](https://www.satisfyd.com/contact-us) - [Dealer Excellence](https://blog.satisfyd.com/author/emilie-spalla/page/javascript;) - [Top Dealer Award](https://satisfyd.com/top-dealer-awards) - [Certified Dealers](https://www.satisfyd.com/certified-dealers) - [Survey Portals](https://www.satisfyd.com/signin/) - [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/) - [Solutions](https://blog.satisfyd.com/author/emilie-spalla/page/javascript;) - [Voice of Customer](https://www.satisfyd.com/voice-of-customer) - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews) - [Voice of Employee](https://www.satisfyd.com/voice-of-employee) - [Blog](https://blog.satisfyd.com/) - [Resources](https://blog.satisfyd.com/author/emilie-spalla/page/javascript;) - [Resource Center](https://www.satisfyd.com/resource-hub) - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard) - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment) - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment) - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers) - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport) - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd) - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand) - [Our Company](https://blog.satisfyd.com/author/emilie-spalla/page/javascript;) - [About SATISFYD](https://www.satisfyd.com/about-us) - [Customers](https://www.satisfyd.com/customers) - Customer Success - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch) - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies) - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you) - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat) - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag) - [Belkorp Ag](https://satisfyd.com/belkorp) - [Events & Webinars](https://www.satisfyd.com/events) - [Referral Program](https://www.satisfyd.com/referral-program) - [Careers](https://www.satisfyd.com/careers) - [Contact Us](https://www.satisfyd.com/contact-us) - [Dealer Excellence](https://blog.satisfyd.com/author/emilie-spalla/page/javascript;) - [Top Dealer Award](https://satisfyd.com/top-dealer-awards) - [Certified Dealers](https://www.satisfyd.com/certified-dealers) - [Survey Portals](https://www.satisfyd.com/signin/) - [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/) [Book Demo](https://meetings.hubspot.com/espalla/teams?uuid=a7f00e16-8239-4d7b-aaf6-aaf17ca2a0fa) # All articles from Emilie Spalla #### [Customer Experience • Apr 16, 2025, 4:32:12 PM Highlights from the 2025 SATISFYD Experience Summit](https://blog.satisfyd.com/2025-satisfyd-experience-summit) [Read article](https://blog.satisfyd.com/2025-satisfyd-experience-summit) #### [SATISFYD Updates • Apr 7, 2025, 6:48:19 PM Celebrate the 2025 SATISFYD Experience MVPs](https://blog.satisfyd.com/2025-satisfyd-experience-mvps) [Read article](https://blog.satisfyd.com/2025-satisfyd-experience-mvps) #### [Customer Experience • Apr 7, 2025, 4:11:04 PM Bridging the Gap: Building the Workforce of Tomorrow](https://blog.satisfyd.com/bridging-the-gap-genz-mil-employees) [Read article](https://blog.satisfyd.com/bridging-the-gap-genz-mil-employees) #### [Customer Experience • Jan 8, 2025, 1:02:41 PM 5 Reasons Why Benchmarking Is a Must-Have for Dealerships](https://blog.satisfyd.com/benchmarking-is-a-must-have) [Read article](https://blog.satisfyd.com/benchmarking-is-a-must-have) #### [Employee Experience • Nov 15, 2024, 1:00:00 PM Boost Morale and Customer Service by Showing Employee Appreciation](https://blog.satisfyd.com/employee-appreciation) [Read article](https://blog.satisfyd.com/employee-appreciation) #### [Customer Experience • Oct 22, 2024, 11:13:16 PM The Critical Impact of Customer Feedback: Are You Prepared?](https://blog.satisfyd.com/customer-feedback-critical-impact) [Read article](https://blog.satisfyd.com/customer-feedback-critical-impact) #### [Customer Experience • Oct 8, 2024, 6:04:14 PM Reduce Employee Turnover at Your Dealership Using Insights from SATISFYD's Gender and Generation Report](https://blog.satisfyd.com/reduce-employee-turnover) [Read article](https://blog.satisfyd.com/reduce-employee-turnover) #### [Customer Experience • Sep 5, 2024, 5:41:39 PM Why Integrating CX and EX Data Is the Key to Your Dealership's Success](https://blog.satisfyd.com/leverage-bi) [Read article](https://blog.satisfyd.com/leverage-bi) #### [Employee Experience • Aug 16, 2024, 12:31:01 PM Gender and Generational Trends in Employee Loyalty](https://blog.satisfyd.com/gender-and-generational-trends-in-employee-loyalty) [Read article](https://blog.satisfyd.com/gender-and-generational-trends-in-employee-loyalty) ![Emilie Spalla](https://blog.satisfyd.com/hs-fs/hubfs/SATISFYD%20Team/Emilie%20Spalla%20Headshot.png?width=72&name=Emilie%20Spalla%20Headshot.png) [Emilie Spalla](https://blog.satisfyd.com/author/emilie-spalla) Emilie Spalla, Vice President at SATISFYD, has over 15 years of client relations experience in the manufacturing, agriculture, and construction industries. At SATISFYD, Emilie has created a customer-first environment, leading teams that deliver high-quality solutions that exceed customer expectations. She has worked closely with both enterprise and dealer groups and is passionate about helping them create customer experience excellence strategies and programs. Emilie is excited to help businesses provide the very best experience for their customers. Emilie holds a Business Management and Economics degree from Hope College. She is an avid mountain biker and resides in Traverse City, Michigan with her husband and two daughters. [Follow me on LinkedIn](https://www.linkedin.com/in/espalla/) #### Topics - [Customer Experience](https://blog.satisfyd.com/tag/customer-experience) - [Employee Experience](https://blog.satisfyd.com/tag/employee-experience) - [Online Reviews](https://blog.satisfyd.com/tag/online-reviews) - [SATISFYD Updates](https://blog.satisfyd.com/tag/satisfyd-updates) - [Customer Spotlight](https://blog.satisfyd.com/tag/customer-spotlight) ## Level Up Your Experience Get Tips, Trends, and Best Practices to Make Customer and Employee Experience Your Competitive Advantage ### Subscribe to Our Blog [![SATISFYD\_logo\_horz\_blue-2](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-2.png?width=230&height=34&name=satisfYd_logo_horz_blue-2.png)](https://www.satisfyd.com/) - [Get Your Dealership's Online Reputation Scorecard - FREE!](https://www.satisfyd.com/reputation-scorecard) ©2026 SATISFYD. All rights reserved. [Take Survey](https://survey.satisfyd.com/) | [Privacy Policy](https://resources.satisfyd.com/privacy-page) - - - - -