--- title: SATISFYD Blog (10) description: For Heavy Equipment dealerships to find resources, tips, and insights to help improve customer and employee experiences. (10) --- [![satisfYd\_logo\_horz\_blue-3](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-3.png?width=300&height=44&name=satisfYd_logo_horz_blue-3.png) ![SATISFYD\_logo\_horz\_blue-2](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-2.png?width=300&height=44&name=satisfYd_logo_horz_blue-2.png)](https://www.satisfyd.com/) [![satisfYd\_logo\_horz\_blue-3](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-3.png?width=200&height=29&name=satisfYd_logo_horz_blue-3.png)](https://www.satisfyd.com/) - [Solutions](https://blog.satisfyd.com/page/javascript;) - [Voice of Customer](https://www.satisfyd.com/voice-of-customer) - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews) - [Voice of Employee](https://www.satisfyd.com/voice-of-employee) - [Blog](https://blog.satisfyd.com/) - [Resources](https://blog.satisfyd.com/page/javascript;) - [Resource Center](https://www.satisfyd.com/resource-hub) - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard) - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment) - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment) - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers) - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport) - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd) - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand) - [Our Company](https://blog.satisfyd.com/page/javascript;) - [About SATISFYD](https://www.satisfyd.com/about-us) - [Customers](https://www.satisfyd.com/customers) - Customer Success - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch) - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies) - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you) - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat) - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag) - [Belkorp Ag](https://satisfyd.com/belkorp) - [Events & Webinars](https://www.satisfyd.com/events) - [Referral Program](https://www.satisfyd.com/referral-program) - [Careers](https://www.satisfyd.com/careers) - [Contact Us](https://www.satisfyd.com/contact-us) - [Dealer Excellence](https://blog.satisfyd.com/page/javascript;) - [Top Dealer Award](https://satisfyd.com/top-dealer-awards) - [Certified Dealers](https://www.satisfyd.com/certified-dealers) - [Survey Portals](https://www.satisfyd.com/signin/) - [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/) - [Solutions](https://blog.satisfyd.com/page/javascript;) - [Voice of Customer](https://www.satisfyd.com/voice-of-customer) - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews) - [Voice of Employee](https://www.satisfyd.com/voice-of-employee) - [Blog](https://blog.satisfyd.com/) - [Resources](https://blog.satisfyd.com/page/javascript;) - [Resource Center](https://www.satisfyd.com/resource-hub) - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard) - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment) - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment) - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers) - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport) - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd) - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand) - [Our Company](https://blog.satisfyd.com/page/javascript;) - [About SATISFYD](https://www.satisfyd.com/about-us) - [Customers](https://www.satisfyd.com/customers) - Customer Success - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch) - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies) - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you) - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat) - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag) - [Belkorp Ag](https://satisfyd.com/belkorp) - [Events & Webinars](https://www.satisfyd.com/events) - [Referral Program](https://www.satisfyd.com/referral-program) - [Careers](https://www.satisfyd.com/careers) - [Contact Us](https://www.satisfyd.com/contact-us) - [Dealer Excellence](https://blog.satisfyd.com/page/javascript;) - [Top Dealer Award](https://satisfyd.com/top-dealer-awards) - [Certified Dealers](https://www.satisfyd.com/certified-dealers) - [Survey Portals](https://www.satisfyd.com/signin/) - [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/) [Book Demo](https://meetings.hubspot.com/espalla/teams?uuid=a7f00e16-8239-4d7b-aaf6-aaf17ca2a0fa) ###### [2 min read ![](https://blog.satisfyd.com/hubfs/Blog/Budgeting%20for%20Customer%20Experience%20at%20Your%20Dealership.png) Budgeting for Customer Experience at Your Dealership As you budget for the year, are you confident that the amount you’ve allocated for your Customer Experience program will give you the results you want? Customer Experience By Emilie Spalla](https://blog.satisfyd.com/budgeting-for-customer-experience-at-your-dealership) ###### [4 min read ![](https://blog.satisfyd.com/hubfs/Blog/How%20to%20leverage%20online%20reviews%20into%20your%20best%20marketing%20tool%20-%20part%203%20of%204.png) How to Leverage Online Reviews into Your Best Marketing Tool Online Reviews: Sharing the News! Online reviews are referred to more than any other marketing resource. They drive customers’ purchases and influence their choices of where to do business. More than 90% of customers rely on reviews to guide their decisions. Your online reputation truly is created ... Customer Experience, Online Reviews By Ryan Condon](https://blog.satisfyd.com/how-to-leverage-online-reviews-into-your-best-marketing-tool) ###### [4 min read ![](https://blog.satisfyd.com/hubfs/Blog/What%20to%20do%20when%20a%20customer%20posts%20a%20poor%20review%20-%20Part%204%20of%204.png) What to Do When a Customer Posts a Poor Review Online Reviews: Coping with Negative Comments We know that the vast majority of buyers check online for others’ experiences before they complete a purchase, and that even one negative review can have lasting impact. While only 6% of customers write a review, it turns out that a dissatisfied person ... Customer Experience By Ryan Condon](https://blog.satisfyd.com/what-to-do-when-a-customer-posts-a-poor-review) ###### [4 min read ![](https://blog.satisfyd.com/hubfs/Blog/How%20to%20Convince%20Your%20Customers%20to%20Share%20their%20Experience%20-%20Part%202%20of%204.png) How to Convince Your Customers to Share their Experience Online Reviews: Getting the Story Online reviews are the modern-day word-of-mouth, with 93% of buyers looking to online customer feedback before buying and 72% valuing online reviews over inputs from their own friends and families. But those reviews don’t tell the whole story. In fact, only 6% of ... Customer Experience, Online Reviews By Ryan Condon](https://blog.satisfyd.com/how-to-convince-your-customers-to-share-their-experience) ###### [3 min read ![](https://blog.satisfyd.com/hubfs/Blog/Why%20a%20Customer%20Engagement%20Program%20is%20the%20Best%20Investment%20You%20Can%20Make%20-%20Part%201%20of%204.png) Why You Should Care about What Your Customers Are Saying Online Online Reviews: The Modern Day Word-of-Mouth Kyle Stanton has owned a thriving cattle farm in northern Iowa for three decades and considers himself lucky to have a network of friends whose opinions he can rely on. However, over the years, he’s come to trust his online community just as much as his ... Customer Experience, Online Reviews By Ryan Condon](https://blog.satisfyd.com/why-you-should-care-about-what-your-customers-are-saying-online) ###### [2 min read ![](https://blog.satisfyd.com/hubfs/Blog/Why%20a%20Customer%20Engagement%20Program%20is%20the%20Best%20Investment%20You%20Can%20Make.png) Why a Customer Engagement Program is the Best Investment You Can Make Many of the benefits of keeping tabs on your customers’ experiences are instinctive: you naturally want to please your customers and ensure that they are happy with your products and services. You value your loyal customers and want to keep them coming back. And let’s be honest: most dealerships ... Customer Experience By Ryan Condon](https://blog.satisfyd.com/why-a-customer-engagement-program-is-the-best-investment-you-can-make) ###### [3 min read ![](https://blog.satisfyd.com/hubfs/Blog/Sample%20Blog%20Post.png) How to Get More Feedback From Your Customers It’s no mystery why it’s important to be keenly aware of your customers’ experiences. Happy customers are repeat customers, plus they can drive new business through referring friends and posting positive reviews online. Conversely, an unhappy customer rarely just takes their business elsewhere: ... Customer Experience By Emilie Spalla](https://blog.satisfyd.com/how-to-get-more-feedback-from-your-customers) - [Customer Experience](https://blog.satisfyd.com/tag/customer-experience) - [Employee Experience](https://blog.satisfyd.com/tag/employee-experience) - [Online Reviews](https://blog.satisfyd.com/tag/online-reviews) - [SATISFYD Updates](https://blog.satisfyd.com/tag/satisfyd-updates) - [Customer Spotlight](https://blog.satisfyd.com/tag/customer-spotlight) - [Video](https://blog.satisfyd.com/tag/video) - [Product Updates](https://blog.satisfyd.com/tag/product-updates) - [Insider](https://blog.satisfyd.com/tag/insider) [Prev](https://blog.satisfyd.com/page/9) [6](https://blog.satisfyd.com/page/6) [7](https://blog.satisfyd.com/page/7) [8](https://blog.satisfyd.com/page/8) [9](https://blog.satisfyd.com/page/9) [10](https://blog.satisfyd.com/page/10) [All](https://blog.satisfyd.com/all) ## Level Up Your Experience Get Tips, Trends, and Best Practices to Make Customer and Employee Experience Your Competitive Advantage ### Subscribe to Our Blog [![SATISFYD\_logo\_horz\_blue-2](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-2.png?width=230&height=34&name=satisfYd_logo_horz_blue-2.png)](https://www.satisfyd.com/) - [Get Your Dealership's Online Reputation Scorecard - FREE!](https://www.satisfyd.com/reputation-scorecard) ©2026 SATISFYD. All rights reserved. [Take Survey](https://survey.satisfyd.com/) | [Privacy Policy](https://resources.satisfyd.com/privacy-page) - - - - -