Many dealerships ask: how do we consistently offer exceptional customer service? To answer this question, SATISFYD sat down with Larry Cole Ph.D to talk about the role of leadership, accountability, and employee empowerment in making transformational change.

Raise your hand if your customer database is complete, accurate, and organized ✋ According to the 2022 Global Data Management by Experian, 85% of business leaders indicated that poor quality contact data for customers negatively impacts their operational processes and efficiency.

Are you ready to supercharge your dealership's revenue while creating a fun and unforgettable experience for your employees and customers? Well, get ready to rethink goal-setting as we unveil five realistic goals that will align your dealership with success! Don't miss out on this opportunity to ...

It’s estimated that a whopping 70% of a customer’s brand perception is determined by their experience with employees. Those front-line interactions are vital not only for closing sales, but also for retaining customers and keeping a company’s reputation in tip-top shape. Now, with global employee ...

SATISFYD’s CEO Ryan Condon sat down with Doug Tibben, president of Pattison Agriculture, to discuss how his company has tackled employee and customer issues head-on in order to grow and thrive. Having increased their market share by 60% since 2020, Doug shared how deep-diving into customer ...

A negative review on the first page of search results can cost a business 22% of its customers, according to a survey by Moz, one of the most trusted SEO companies in the marketplace. People write negative reviews because they’re unhappy with the experience they received and feel the need to ...

At a time when the agriculture equipment industry is facing employee retention challenges, our Vice President, Emilie Spalla, led a conversation with our customers, Farrah Ibach-Bauer, Human Resources Manager at Heritage Tractor, Tracy Ellig, Human Resources Manager at Premier Equipment, and Ann ...

With increasing competition, changing customer expectations, and a shortage of skilled labor, the heavy equipment industry must identify and address customer and employee experience challenges faster than ever. Today, success is not exclusively linked to profit margins but also to the quality of ...

Have you heard about the SATISFYD Top Dealer Awards? It's an annual award that recognizes the best of the best in the equipment industry. We're talking about the dealerships that provide exceptional customer experiences, have a strong online reputation, and enjoy having engaged and motivated ...