--- title: SATISFYD Blog (9) description: For Heavy Equipment dealerships to find resources, tips, and insights to help improve customer and employee experiences. (9) --- [![satisfYd\_logo\_horz\_blue-3](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-3.png?width=300&height=44&name=satisfYd_logo_horz_blue-3.png) ![SATISFYD\_logo\_horz\_blue-2](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-2.png?width=300&height=44&name=satisfYd_logo_horz_blue-2.png)](https://www.satisfyd.com/) [![satisfYd\_logo\_horz\_blue-3](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-3.png?width=200&height=29&name=satisfYd_logo_horz_blue-3.png)](https://www.satisfyd.com/) - [Solutions](https://blog.satisfyd.com/page/javascript;) - [Voice of Customer](https://www.satisfyd.com/voice-of-customer) - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews) - [Voice of Employee](https://www.satisfyd.com/voice-of-employee) - [Blog](https://blog.satisfyd.com/) - [Resources](https://blog.satisfyd.com/page/javascript;) - [Resource Center](https://www.satisfyd.com/resource-hub) - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard) - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment) - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment) - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers) - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport) - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd) - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand) - [Our Company](https://blog.satisfyd.com/page/javascript;) - [About SATISFYD](https://www.satisfyd.com/about-us) - [Customers](https://www.satisfyd.com/customers) - Customer Success - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch) - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies) - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you) - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat) - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag) - [Belkorp Ag](https://satisfyd.com/belkorp) - [Events & Webinars](https://www.satisfyd.com/events) - [Referral Program](https://www.satisfyd.com/referral-program) - [Careers](https://www.satisfyd.com/careers) - [Contact Us](https://www.satisfyd.com/contact-us) - [Dealer Excellence](https://blog.satisfyd.com/page/javascript;) - [Top Dealer Award](https://satisfyd.com/top-dealer-awards) - [Certified Dealers](https://www.satisfyd.com/certified-dealers) - [Survey Portals](https://www.satisfyd.com/signin/) - [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/) - [Solutions](https://blog.satisfyd.com/page/javascript;) - [Voice of Customer](https://www.satisfyd.com/voice-of-customer) - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews) - [Voice of Employee](https://www.satisfyd.com/voice-of-employee) - [Blog](https://blog.satisfyd.com/) - [Resources](https://blog.satisfyd.com/page/javascript;) - [Resource Center](https://www.satisfyd.com/resource-hub) - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard) - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment) - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment) - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers) - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport) - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd) - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand) - [Our Company](https://blog.satisfyd.com/page/javascript;) - [About SATISFYD](https://www.satisfyd.com/about-us) - [Customers](https://www.satisfyd.com/customers) - Customer Success - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch) - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies) - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you) - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat) - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag) - [Belkorp Ag](https://satisfyd.com/belkorp) - [Events & Webinars](https://www.satisfyd.com/events) - [Referral Program](https://www.satisfyd.com/referral-program) - [Careers](https://www.satisfyd.com/careers) - [Contact Us](https://www.satisfyd.com/contact-us) - [Dealer Excellence](https://blog.satisfyd.com/page/javascript;) - [Top Dealer Award](https://satisfyd.com/top-dealer-awards) - [Certified Dealers](https://www.satisfyd.com/certified-dealers) - [Survey Portals](https://www.satisfyd.com/signin/) - [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/) [Book Demo](https://meetings.hubspot.com/espalla/teams?uuid=a7f00e16-8239-4d7b-aaf6-aaf17ca2a0fa) ###### [1 min read ![](https://blog.satisfyd.com/hubfs/2023%20Top%20Dealer%20Awards.png) 2023 SATISFYD Top Dealer Awards Have you heard about the SATISFYD Top Dealer Awards? It's an annual award that recognizes the best of the best in the equipment industry. We're talking about the dealerships that provide exceptional customer experiences, have a strong online reputation, and enjoy having engaged and motivated ... Customer Experience, Employee Experience, Online Reviews, SATISFYD Updates By Ryan Condon](https://blog.satisfyd.com/2023-satisfyd-top-dealer-awards) ###### [2 min read ![](https://blog.satisfyd.com/hubfs/SATISFYD%20vs.%20Qualtrics.png) SATISFYD vs. Qualtrics In today's digital age, businesses are constantly searching for ways to improve their customer experience and gather actionable feedback from their customers. Two software vendors that provide such services are us, SATISFYD, and Qualtrics. While we both aim to help businesses understand and improve ... Customer Experience By Ryan Condon](https://blog.satisfyd.com/satisfyd-vs-qualtrics) ###### [3 min read ![](https://blog.satisfyd.com/hubfs/Blog/Benefits%20of%20Online%20Reviews.png) Benefits of Online Reviews Your potential customer relies on checking your dealership reviews before making a purchasing decision. 9 out of 10 customers read online reviews before making a purchase decision. In addition, 72% of consumers trust online reviews as much as recommendations from friends and family. So how can you ... Customer Experience, Online Reviews By Emilie Spalla](https://blog.satisfyd.com/benefits-of-online-reviews) ###### [9 min read ![](https://blog.satisfyd.com/hubfs/Berry%20Companies%20and%20SATISFYD.png) Customer Spotlight: Berry Companies About Berry Companies Berry Companies' history dates to 1957 when Fred Berry, Jr., and his brother Paul purchased the Sam H. Denney Road Machinery Co. and renamed it Berry Tractor & Equipment Co. The Sam H. Denney Road Machinery Co. had been founded in 1928 to distribute road maintenance ... Customer Experience, Employee Experience, Video, Customer Spotlight By Ryan Condon](https://blog.satisfyd.com/customer-spotlight-berry-companies) ###### [2 min read ![](https://blog.satisfyd.com/hubfs/2023%20Benchmarks.png) 2022 Customer Experience Benchmarks Highlights New Year. Increased Scores. Higher Standards. As you know, one of the benefits of being a SATISFYD customer is that you can see how your organization stands against competitors with our competitive industry benchmarking reporting. Our 2022 Benchmark Report for Voice of Customer was updated on Jan. ... Customer Experience By Ryan Condon](https://blog.satisfyd.com/2022-customer-experience-benchmarks-highlights) ###### [1 min read ![](https://blog.satisfyd.com/hubfs/Blog/Understanding%20Net%20Promoter%20Score.png) Understanding Net Promoter Score What is Net Promoter Score (NPS)? Net Promoter Score is a methodology used to calculate the answer to a single question: How likely are you to recommend brand/dealer/product to a friend or colleague? Customer Experience By Ryan Condon](https://blog.satisfyd.com/understanding-net-promoter-score) ###### [2 min read ![](https://blog.satisfyd.com/hubfs/%E2%80%984%20Tells%E2%80%99%20that%20Reveal%20Disengaged%20Employees.png) ‘4 Tells’ that Reveal Disengaged Employees HR leaders are more concerned about the talent shortage today than ever before, and there’s good reason. The cost of turnover is estimated that can cost a company 1.5-2 times the employee’s salary. Employee Experience By Emilie Spalla](https://blog.satisfyd.com/4-tells-that-reveal-disengaged-employees) ###### [2 min read ![](https://blog.satisfyd.com/hubfs/Blog/Key%20Indicators%20your%20Customers%20Love%20You.png) Key Indicators your Customers Love You A single experience can have a defining impact on a customers’ perspective of your dealership – both positive and negative. Sometimes it can be hard to recognize and decode the signals to know how a customer feels after interacting with your store. But customers leave a trail of crumbs that you can ... Customer Experience By Emilie Spalla](https://blog.satisfyd.com/key-indicators-your-customers-love-you) ###### [2 min read ![](https://blog.satisfyd.com/hubfs/Blog/Great%20Customer%20Experiences%20Outlast%20Change.png) Great Customer Experiences Outlast Change Change is Happening Now Dealers know all too well that their organization is in a continuous state of change. They work hard to make day-to-day improvements to their processes and grow through referrals from happy customers. And as consolidation becomes a reality for a growing number of dealers in ... Customer Experience By Emilie Spalla](https://blog.satisfyd.com/great-customer-experiences-outlast-change) - [Customer Experience](https://blog.satisfyd.com/tag/customer-experience) - [Employee Experience](https://blog.satisfyd.com/tag/employee-experience) - [Online Reviews](https://blog.satisfyd.com/tag/online-reviews) - [SATISFYD Updates](https://blog.satisfyd.com/tag/satisfyd-updates) - [Customer Spotlight](https://blog.satisfyd.com/tag/customer-spotlight) - [Video](https://blog.satisfyd.com/tag/video) - [Product Updates](https://blog.satisfyd.com/tag/product-updates) - [Insider](https://blog.satisfyd.com/tag/insider) [Prev](https://blog.satisfyd.com/page/8) [6](https://blog.satisfyd.com/page/6) [7](https://blog.satisfyd.com/page/7) [8](https://blog.satisfyd.com/page/8) [9](https://blog.satisfyd.com/page/9) [10](https://blog.satisfyd.com/page/10) [All](https://blog.satisfyd.com/all) [Next](https://blog.satisfyd.com/page/10) ## Level Up Your Experience Get Tips, Trends, and Best Practices to Make Customer and Employee Experience Your Competitive Advantage ### Subscribe to Our Blog [![SATISFYD\_logo\_horz\_blue-2](https://blog.satisfyd.com/hs-fs/hubfs/satisfYd_logo_horz_blue-2.png?width=230&height=34&name=satisfYd_logo_horz_blue-2.png)](https://www.satisfyd.com/) - [Get Your Dealership's Online Reputation Scorecard - FREE!](https://www.satisfyd.com/reputation-scorecard) ©2026 SATISFYD. All rights reserved. [Take Survey](https://survey.satisfyd.com/) | [Privacy Policy](https://resources.satisfyd.com/privacy-page) - - - - - ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://2059162.fs1.hubspotusercontent-na2.net/hubfs/2059162/How%20to%20make%20the%20most%20of%20positive%20feedback.mp4", "dateModified" : "2023-01-18T16:28:19.453Z", "duration" : "PT1M25S", "height" : 360, "name" : "How to make the most of positive feedback", "thumbnailUrl" : "https://2059162.fs1.hubspotusercontent-na2.net/hubfs/2059162/How%20to%20make%20the%20most%20of%20positive%20feedback.mp4/medium.jpg", "uploadDate" : "2023-01-18T16:23:59.051Z", "width" : 640 } ```