---
title: SATISFYD Blog | Ryan Condon
description: Ryan is the Co-Founder and CEO of SATISFYD. Since 1998, Ryan has been working with global equipment manufacturers and dealer owner groups to build more customer-centric organizations that outperform the competition. Ryan is an equipment industry veteran and expert in customer and employee experience management. Ryan has delivered over 100 in-person classes and speeches to help educate and inform on the power of delivering unique and consistent customer and employee experiences. Ryan, and his wife, live in Austin, TX with their four kids. Ryan is an avid mountain biker and runner.
---

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    - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport)
    - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd)
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          - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch)
          - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies)
          - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you)
          - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat)
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- [Survey Portals](https://www.satisfyd.com/signin/)
- [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/)

- [Solutions](https://blog.satisfyd.com/author/javascript;) 
    - [Voice of Customer](https://www.satisfyd.com/voice-of-customer)
    - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews)
    - [Voice of Employee](https://www.satisfyd.com/voice-of-employee)
- [Blog](https://blog.satisfyd.com/)
- [Resources](https://blog.satisfyd.com/author/javascript;) 
    - [Resource Center](https://www.satisfyd.com/resource-hub)
    - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard)
    - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment)
    - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment)
    - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers)
    - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport)
    - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd)
    - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand)
- [Our Company](https://blog.satisfyd.com/author/javascript;) 
    - [About SATISFYD](https://www.satisfyd.com/about-us)
    - [Customers](https://www.satisfyd.com/customers)
    - Customer Success 
          - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch)
          - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies)
          - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you)
          - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat)
          - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag)
          - [Belkorp Ag](https://satisfyd.com/belkorp)
    - [Events & Webinars](https://www.satisfyd.com/events)
    - [Referral Program](https://www.satisfyd.com/referral-program)
    - [Careers](https://www.satisfyd.com/careers)
    - [Contact Us](https://www.satisfyd.com/contact-us)
- [Dealer Excellence](https://blog.satisfyd.com/author/javascript;) 
    - [Top Dealer Award](https://satisfyd.com/top-dealer-awards)
    - [Certified Dealers](https://www.satisfyd.com/certified-dealers)
- [Survey Portals](https://www.satisfyd.com/signin/)
- [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/)

[Book Demo](https://meetings.hubspot.com/espalla/teams?uuid=a7f00e16-8239-4d7b-aaf6-aaf17ca2a0fa)

# All articles from Ryan Condon

#### [Customer Experience • Jul 22, 2026, 3:43:39 PM The Data Never Lied. You Just Couldn't Hear It. Until Now.](https://blog.satisfyd.com/the-data-never-lied.-you-just-couldnt-hear-it.-until-now)

[Read article](https://blog.satisfyd.com/the-data-never-lied.-you-just-couldnt-hear-it.-until-now)

#### [Customer Experience • Jul 15, 2026, 12:43:56 PM Why Dealers Never See the Customer Loss Coming](https://blog.satisfyd.com/why-dealers-never-see-the-customer-loss-coming)

[Read article](https://blog.satisfyd.com/why-dealers-never-see-the-customer-loss-coming)

#### [Customer Experience • Jun 8, 2026, 2:18:33 PM The Revenue Signal](https://blog.satisfyd.com/the-revenue-signal)

[Read article](https://blog.satisfyd.com/the-revenue-signal)

#### [Customer Experience • Mar 30, 2026, 8:45:00 AM 2026 Top Dealer Awards](https://blog.satisfyd.com/2026-top-dealer-awards)

[Read article](https://blog.satisfyd.com/2026-top-dealer-awards)

#### [Customer Experience • Mar 23, 2026, 2:34:40 PM 2026 Customer and Employee Experience Benchmark Report Highlights](https://blog.satisfyd.com/2026-customer-and-employee-experience-benchmark-report-highlights)

[Read article](https://blog.satisfyd.com/2026-customer-and-employee-experience-benchmark-report-highlights)

#### [Customer Experience • Mar 18, 2026, 4:21:06 PM I Cold-Emailed a Stranger. It Changed How I See Experience](https://blog.satisfyd.com/i-cold-emailed-a-stranger.-it-changed-how-i-see-experience)

[Read article](https://blog.satisfyd.com/i-cold-emailed-a-stranger.-it-changed-how-i-see-experience)

#### [Customer Experience • Mar 16, 2026, 6:33:47 PM Your insurance premium went up again. Did anyone bother to explain why?](https://blog.satisfyd.com/your-insurance-premium-went-up-again.-did-anyone-bother-to-explain-why)

[Read article](https://blog.satisfyd.com/your-insurance-premium-went-up-again.-did-anyone-bother-to-explain-why)

#### [Customer Experience • Mar 12, 2026, 6:23:08 PM What a Trash Contract Taught Me About Customer Experience](https://blog.satisfyd.com/what-a-trash-contract-taught-me-about-customer-experience)

[Read article](https://blog.satisfyd.com/what-a-trash-contract-taught-me-about-customer-experience)

#### [Customer Experience • Jan 26, 2026, 11:29:39 PM 2026 Benchmark Insights: When Scores Dip, It’s Not Failure — It’s Risk Exposure](https://blog.satisfyd.com/2026-benchmark-insights-when-scores-dip-its-not-failure-its-risk-exposure)

[Read article](https://blog.satisfyd.com/2026-benchmark-insights-when-scores-dip-its-not-failure-its-risk-exposure)

![Ryan Condon](https://blog.satisfyd.com/hs-fs/hubfs/SATISFYD%20Team/Ryan%20Condon%20Profile%20Picture.png?width=72&name=Ryan%20Condon%20Profile%20Picture.png)

[Ryan Condon](https://blog.satisfyd.com/author/ryan-condon)

Ryan is the Co-Founder and CEO of SATISFYD. Since 1998, Ryan has been working with global equipment manufacturers and dealer owner groups to build more customer-centric organizations that outperform the competition. Ryan is an equipment industry veteran and expert in customer and employee experience management. Ryan has delivered over 100 in-person classes and speeches to help educate and inform on the power of delivering unique and consistent customer and employee experiences. Ryan, and his wife, live in Austin, TX with their four kids. Ryan is an avid mountain biker and runner.

[Follow me on LinkedIn](https://www.linkedin.com/in/rcondon/)

#### Topics

- [Customer Experience](https://blog.satisfyd.com/tag/customer-experience)
- [SATISFYD Updates](https://blog.satisfyd.com/tag/satisfyd-updates)
- [Employee Experience](https://blog.satisfyd.com/tag/employee-experience)
- [Online Reviews](https://blog.satisfyd.com/tag/online-reviews)
- [Customer Spotlight](https://blog.satisfyd.com/tag/customer-spotlight)

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