Are you struggling with customer loyalty and employee satisfaction in your dealership? You're not alone. In today's competitive market, many dealerships find it challenging to balance operational efficiency with the need to keep both customers and employees happy. This imbalance can lead to lost ...

The heavy equipment industry is at a pivotal moment. As Baby Boomers retire and Generation Z steps into the workforce, dealerships face the challenge of maintaining employee satisfaction across vastly different age groups and genders. The stakes are high—keeping your employees engaged and loyal is ...

The struggle to recruit and retain skilled technicians is a widespread issue among heavy equipment dealerships. If you're experiencing this, you're not alone. Discover a fresh perspective proposed by John Dowling, Director of Dealer Account Management at Jordan Sitter Associates, and Emilie Spalla, ...

As part of a heavy equipment dealership, you're likely aware of the ongoing layoffs that have been announced at manufacturing plants across the US. These cuts, coupled with the planned relocation of some production to Mexico by 2026, paint an uncertain picture for the industry. Working with ...

As you know, the pool of available talent to work for your dealership is changing. As reported by NPR's article, Many in Gen Z ditch colleges for trade schools. Meet the 'toolbelt generation, many young people in Gen Z are opting for vocational schools and trade careers, seeking hands-on experience ...

Every year, we eagerly participate in the JDUG event, where we connect with agricultural heavy equipment dealerships to learn about the tools and methods they use to deliver exceptional goods and services. At SATISFYD, we're all about fostering open communication and feedback, which align perfectly ...

Welcome, Human Resources teams of heavy equipment dealerships! Today, we're diving into a transformative movement that's reshaping rural marketplaces across North America - the Rural Renaissance. This isn't just a buzzword; it's a dynamic shift that presents immense opportunities, especially when ...

Are you worried about not getting the results you want from your satisfaction surveys? If so, you're in the right place! At our 2024 SATISFYD Experience Summit, I shared invaluable insights on how to move beyond traditional satisfaction surveys and truly transform your dealership's experience based ...

Are you part of a marketing team in a heavy equipment dealership looking to boost your market share and drive more sales? If so, you're in the right place! In our 2024 SATISFYD Experience Summit, Jordan Arsenault, Senior Account Executive at Fusable, a seasoned expert in digital marketing for ...