Your customers are the key to success and their opinions are vital to sustaining growth. With social sharing on the rise, customers can now easily share their opinions with the world. Bad experiences can quickly alter your organization’s image and detract new customers before they even walk through ...

If you collect customer feedback, you understand the benefit of how diving into and understanding constructive insights can enhance your dealership’s internal processes. But have you thought about how you can use your customers’ positive feedback to highlight your dealership’s brand promise and ...

One Platform, Endless Insights What if you could gather valuable customer feedback and boost your online reviews—without adding extra steps? With SATISFYD XperienceHub, you can. This integrated platform brings together Voice of Customer (VoC) and Review Management, empowering dealers to collect ...

Every couple of years, I gear up for what should be a straightforward task: upgrading phones for my family of six. You’d think after doing this a few times, it would be simple. And in theory, it should be—walk into a store, trade in the old phones, walk out with the new ones. But every time, I’m ...

As someone who leads a company dedicated to improving customer experience, I tend to notice when a brand gets it right—and especially when they don’t. I’ve been a Gusto customer for over five years. Their payroll platform has always stood out: clean, intuitive, and easy to use. As a software ...

So, you’ve completed an employee engagement survey, congrats! Now what? GET MOVING. You now hold the keys to engage your employees and create a high-quality workforce primed to drive growth for your business. We all know that implementing new processes often take much longer than planned; sometimes ...

Let’s be honest: most equipment dealers still rely on that old-school charm—handshakes, walkarounds, and personal service. And that’s great. But while you’ve been crushing it face-to-face, the digital world has been evolving... fast. Today’s customers don’t just want a good in-person ...

What does it mean to be a SATISFYD Top Dealer? These dealers don’t just check boxes—they stand out by consistently listening to their customers and teams, acting on feedback, and building trust both in person and online. High marks in customer satisfaction, employee engagement, and reputation ...