Every couple of years, I gear up for what should be a straightforward task: upgrading phones for my family of six. You’d think after doing this a few times, it would be simple. And in theory, it should be—walk into a store, trade in the old phones, walk out with the new ones. But every time, I’m ...

As someone who leads a company dedicated to improving customer experience, I tend to notice when a brand gets it right—and especially when they don’t. I’ve been a Gusto customer for over five years. Their payroll platform has always stood out: clean, intuitive, and easy to use. As a software ...

So, you’ve completed an employee engagement survey, congrats! Now what? GET MOVING. You now hold the keys to engage your employees and create a high-quality workforce primed to drive growth for your business. We all know that implementing new processes often take much longer than planned; sometimes ...

Let’s be honest: most equipment dealers still rely on that old-school charm—handshakes, walkarounds, and personal service. And that’s great. But while you’ve been crushing it face-to-face, the digital world has been evolving... fast. Today’s customers don’t just want a good in-person ...

What does it mean to be a SATISFYD Top Dealer? These dealers don’t just check boxes—they stand out by consistently listening to their customers and teams, acting on feedback, and building trust both in person and online. High marks in customer satisfaction, employee engagement, and reputation ...

The 2025 SATISFYD Experience Summit was a remarkable gathering of industry leaders, where we explored the vital connection between customer and employee experiences in driving dealership success. With a series of insightful sessions, expert speakers, and actionable strategies, this summit offered ...

The 2025 SATISFYD Employee & Customer Experience Benchmark Report is here, providing critical insights into how dealerships are performing across the industry. This year’s report highlights notable shifts in customer and employee experience, particularly within the construction and agriculture ...

At SATISFYD, we believe in recognizing the outstanding champions who go above and beyond to drive excellence in employee and customer experience. These MVPs lead the way in fostering a culture of engagement, innovation, and growth. We are thrilled to announce and celebrate the winners of the 2025 ...

The workforce is shifting—and so are employee expectations. Gen Z and Millennials now make up the majority of today’s workforce, and they’re reshaping what it means to build a strong, modern workplace. If your dealership is finding it tough to attract and keep younger talent, you’re not alone. The ...