With increasing competition, changing customer expectations, and a shortage of skilled labor, the heavy equipment industry must identify and address customer and employee experience challenges faster than ever. Today, success is not exclusively linked to profit margins but also to the quality of ...

Have you heard about the SATISFYD Top Dealer Awards? It's an annual award that recognizes the best of the best in the equipment industry. We're talking about the dealerships that provide exceptional customer experiences, have a strong online reputation, and enjoy having engaged and motivated ...

In today's digital age, businesses are constantly searching for ways to improve their customer experience and gather actionable feedback from their customers. Two software vendors that provide such services are us, SATISFYD, and Qualtrics. While we both aim to help businesses understand and improve ...

Your potential customer relies on checking your dealership reviews before making a purchasing decision. 9 out of 10 customers read online reviews before making a purchase decision. In addition, 72% of consumers trust online reviews as much as recommendations from friends and family. So how can you ...

About Berry Companies Berry Companies' history dates to 1957 when Fred Berry, Jr., and his brother Paul purchased the Sam H. Denney Road Machinery Co. and renamed it Berry Tractor & Equipment Co. The Sam H. Denney Road Machinery Co. had been founded in 1928 to distribute road maintenance ...

New Year. Increased Scores. Higher Standards. As you know, one of the benefits of being a SATISFYD customer is that you can see how your organization stands against competitors with our competitive industry benchmarking reporting. Our 2022 Benchmark Report for Voice of Customer was updated on Jan. ...

What is Net Promoter Score (NPS)? Net Promoter Score is a methodology used to calculate the answer to a single question: How likely are you to recommend brand/dealer/product to a friend or colleague?

HR leaders are more concerned about the talent shortage today than ever before, and there’s good reason. The cost of turnover is estimated that can cost a company 1.5-2 times the employee’s salary.

A single experience can have a defining impact on a customers’ perspective of your dealership – both positive and negative. Sometimes it can be hard to recognize and decode the signals to know how a customer feels after interacting with your store. But customers leave a trail of crumbs that you can ...