Are you worried about not getting the results you want from your satisfaction surveys? If so, you're in the right place! At our 2024 SATISFYD Experience Summit, I shared invaluable insights on how to move beyond traditional satisfaction surveys and truly transform your dealership's experience based ...

Are you part of a marketing team in a heavy equipment dealership looking to boost your market share and drive more sales? If so, you're in the right place! In our 2024 SATISFYD Experience Summit, Jordan Arsenault, Senior Account Executive at Fusable, a seasoned expert in digital marketing for ...

Today, we delve into the real world of heavy equipment dealerships and their interactions with customers and employees to hear from fellow industry experts on their best practices to enhance customer and employee experience across all dealership locations. In this post, we'll be discussing key ...

The 2024 SATISFYD Experience Summit was a resounding success, bringing together a diverse group of industry experts, thought leaders, and enthusiasts to delve into the theme of "The Human Equation in Dealership Excellence: Attract, Retain, Delight." Hosted on March 6, 2024, this year's summit was ...

At SATISFYD, we believe in celebrating exceptional champions who go above and beyond, leaving a lasting impact on those they work with. We are thrilled to introduce our new program, the SATISFYD Experience MVP, aimed at honoring outstanding individuals who have showcased remarkable work and made ...

What does it mean to be a SATISFYD Top Dealer? It's not just a title; it's a testament to excellence in meeting or exceeding the year's benchmarks for Net Promoter Score (NPS), Employee Net Promoter Score (eNPS), and online reputation scorecards (online reviews).

In the competitive world of heavy equipment dealerships, standing out isn't just an aspiration; it's a necessity. In 2024, SATISFYD proudly certified several dealership groups through our Certified Dealer Program. These certifications aren't just badges; they're symbols of consistent dedication to ...

In the realm of conducting employee surveys, Lakeside International Trucks' Vice President, Marketing & Human Resources, Rob Durham, shares valuable insights: it's not just about sending out surveys and gathering input; the real work lies in acknowledging and taking action based on that ...

In the fast-paced world of heavy equipment dealerships, one thing stands out above all else: customer experience. It's the cornerstone of success, the key to unlocking loyalty, and the foundation upon which every successful transaction is built.