In the realm of conducting employee surveys, Lakeside International Trucks' Vice President, Marketing & Human Resources, Rob Durham, shares valuable insights: it's not just about sending out surveys and gathering input; the real work lies in acknowledging and taking action based on that ...

In the fast-paced world of heavy equipment dealerships, one thing stands out above all else: customer experience. It's the cornerstone of success, the key to unlocking loyalty, and the foundation upon which every successful transaction is built.

Are you tired of inefficient communication methods slowing down your dealership's operations? Do you want to maximize efficiency and enhance customer satisfaction? Then keep reading because we have some exciting news that could transform the way you do business. Picture this: fast and effective ...

Customer and Employee Experience Champions at Heavy Equipment Dealerships: Are you ready to dive into the depths of dealership experience excellence? Buckle up because we're about to unveil industry-exclusive benchmarks that will make you rethink your strategic plan for 2024. We've been helping ...

As we gear up for another promising year, it's crucial to take a moment and reflect on the milestones and challenges that shaped our journey in 2023. Today, we're thrilled to share with you invaluable insights regarding the benchmarks set for the past year. In this blog post, we shed light on the ...

Many dealerships find themselves at a crossroads in the pursuit of improving the workplace environment. Faced with high turnovers and low staff morale, the initial inclination might be to introduce a new-hire incentive or employee recognition program. However, recognizing the need for a more ...

In the rapidly evolving landscape of business, heavy equipment dealerships are increasingly recognizing the pivotal role of Customer Experience (CX) software in shaping their success. The decision to invest in CX software is driven by a multifaceted approach to enhance customer satisfaction, foster ...

Attracting and retaining employees in the competitive equipment dealership industry is tough. That's why we have assembled a diverse group of HR leaders for our 2023 summit's round table discussion on how dealerships are attracting and retaining employees. Drawing on their years of experience in ...

Thanks to the rise of social media, especially TikTok and Instagram, customer-generated content has grown astronomically. So, to discuss how to capture and leverage it, SATISFYD sat down with Kaia Watkins, Global Director of Channel Partner Marketing for Flint Group. With over seventeen years of ...