Many dealerships find themselves at a crossroads in the pursuit of improving the workplace environment. Faced with high turnovers and low staff morale, the initial inclination might be to introduce a new-hire incentive or employee recognition program. However, recognizing the need for a more ...

In the rapidly evolving landscape of business, heavy equipment dealerships are increasingly recognizing the pivotal role of Customer Experience (CX) software in shaping their success. The decision to invest in CX software is driven by a multifaceted approach to enhance customer satisfaction, foster ...

Attracting and retaining employees in the competitive equipment dealership industry is tough. That's why we have assembled a diverse group of HR leaders for our 2023 summit's round table discussion on how dealerships are attracting and retaining employees. Drawing on their years of experience in ...

Thanks to the rise of social media, especially TikTok and Instagram, customer-generated content has grown astronomically. So, to discuss how to capture and leverage it, SATISFYD sat down with Kaia Watkins, Global Director of Channel Partner Marketing for Flint Group. With over seventeen years of ...

Many dealerships ask: how do we consistently offer exceptional customer service? To answer this question, SATISFYD sat down with Larry Cole Ph.D to talk about the role of leadership, accountability, and employee empowerment in making transformational change.

Raise your hand if your customer database is complete, accurate, and organized ✋ According to the 2022 Global Data Management by Experian, 85% of business leaders indicated that poor quality contact data for customers negatively impacts their operational processes and efficiency.

Are you ready to supercharge your dealership's revenue while creating a fun and unforgettable experience for your employees and customers? Well, get ready to rethink goal-setting as we unveil five realistic goals that will align your dealership with success! Don't miss out on this opportunity to ...

It’s estimated that a whopping 70% of a customer’s brand perception is determined by their experience with employees. Those front-line interactions are vital not only for closing sales, but also for retaining customers and keeping a company’s reputation in tip-top shape. Now, with global employee ...

SATISFYD’s CEO Ryan Condon sat down with Doug Tibben, president of Pattison Agriculture, to discuss how his company has tackled employee and customer issues head-on to grow and thrive. Having increased their market share by 60% since 2020, Doug shared how deep-diving into customer feedback, ...